UNMASKED CLINICAL CULTURE CONSULTING · PHP, IOP & OUTPATIENT PROGRAMS

Behavioral Health Coaching and Clinician Retention Consulting for Organizations

Better programs start with the people inside them. Every clinician who leaves costs your program more than $20,000 before you count lost billable hours, and pulls intake capacity with them. Unmasked Career Lab provides behavioral health coaching and consulting that fixes the operations behind turnover: supervision, caseloads, documentation and team culture. We work on the systems behind the care, not the care itself.

Operational consulting and staff retention systems, not direct patient care or therapy.

Book a free 15-minute consult. No pressure, no obligation.

What is behavioral health coaching for organizations?

Behavioral health coaching for organizations is consulting and coaching that improves how behavioral health teams operate. It covers supervision, workloads, documentation, curriculum, leadership and culture, with one goal: keep good clinicians and serve clients well. It moves the numbers that drive census: clinician retention, assessment-to-admission conversion, attendance and clinical outcomes.

Overview

Consulting & Retainers for Behavioral Health Organizations at a glance

What it is
Operations consulting, leadership coaching, curriculum design and team training that reduce clinician burnout and turnover
Who it's for
Founders, clinical directors, program directors and program managers at PHP, IOP, outpatient and group-practice programs, community mental health agencies and hospital behavioral health departments
Consultant
Tyler Suran, MA, APCC, former PHP/IOP program director and doctoral researcher on clinician burnout
Format
Online and on site, for programs across the United States
Pricing
90-day engagement $12,997. Single services from $1,500. Fixed fees, no hourly billing
First step
A free 30-minute Clinical Culture Assessment

What a clinician retention audit covers

AreaWhat We ReviewDeliverable
Caseload and productivityTargets, no-show policy, admin timeA sustainable caseload model
SupervisionRatios, quality, associate hours supportA supervision structure proposal
DocumentationEHR workflow, templates, after-hours note time, utilization review readinessA streamlined workflow plan
InclusionAccommodation process; experience of neurodivergent and LGBTQIA+ staffA policy and team-norms plan
LeadershipDirector and supervisor capacityA coaching and training plan
Methodology & Scope

Organizations we work with

PHP, IOP and outpatient programs

Retention, curriculum and team strategy for high-acuity settings, from assessment-to-admission flow to supervision structure.

Group practices

Keep associates after they license, establish fair compensation formulas, and grow your next supervisors.

Community mental health agencies and nonprofits

Support for high-caseload, associate-heavy teams dealing with institutional burnout and documentation volume.

Hospital behavioral health departments

Leadership coaching and team training for the directors and supervisors who carry retention.

Graduate counseling and MFT programs

Workshops and supervision training that prepare trainees and early-career clinicians for the realities of the field.

Founder & Clinical Leadership

A coaching consultant who knows clinical work

Tyler Suran, MA, APCC, has designed and directed high-acuity PHP and IOP programs, serving as Program Director for adult PHP/IOP and teen IOP programs, and led a program's move to virtual care within 24 hours during the 2025 LA wildfires. He's a PhD candidate in Counselor Education at The Chicago School, where his research studies supervision models that reduce minority burnout among LGBTQIA+ associate therapists.

Implementation Process

How consulting & retainers for behavioral health organizations works

1

Audit and diagnose (Weeks 1–2)

Chart flow, group schedules, supervision structure and staff burnout metrics consolidated into one map. Nothing is recommended before it's observed.

2

Design (Weeks 3–4)

A Priority Intervention Plan sequencing the trainings, policy changes and curriculum revisions the audit called for.

3

Deliver (Weeks 5–10)

Training and implementation with the people who will run it, including curriculum rebuilds, facilitator training and documentation agreements built to survive utilization review.

4

Transfer (Weeks 11–12)

Ownership moves to your clinical supervisors and managers by day 76, with the roadmap and toolkit. We step out, and your program keeps what was built.

Transparent Investment

Unmasked Clinical Culture Consulting: The 90-Day Engagement

$12,997 for the full 90-day engagement. Pay in full at signing for $11,997, or pay in three monthly installments of $4,500. Replacing just one licensed clinician typically costs more than $20,000. If the engagement keeps one clinician who was about to leave, it has more than paid for itself.

Capped at 4 Orgs / Quarter

90-Day Clinical Culture Engagement

$12,997

From diagnosis to ownership in 90 days. Four distinct phases: Audit, Design, Deliver, Transfer, plus a free six-month return visit.

  • 14-day clinical culture audit & Bottleneck Map
  • Leadership and team alignment sessions using The Unmasked Method™
  • Clinical operating agreements & documentation templates
  • 90-day implementation roadmap (supervisors own the system by day 76)
  • Clinical Supervisor Conversation Toolkit
  • The Unmasked Sustained Outcome Guarantee
Book Free Assessment

Single Services Menu

PHP/IOP Program Audit (Two Weeks)
Bottleneck Map and Priority Intervention Plan
from $4,500
Curriculum Development & Review
Per group curriculum with treatment-plan-linked objectives
from $2,500
Documentation & UR Readiness
EHR macros and protocols built to survive utilization review
from $3,500
Inclusive Workplace Consulting
Ensuring neurodivergent and LGBTQIA+ clinicians stay
from $3,500
Facilitation & Supervision Training
Half-day ($1,500) or full-day ($2,500) team workshop
$1,500 / $2,500
Associate Development Seats
Per associate seat with quarterly clinical director summaries
$497 / mo
Single services are credited toward the 90-day engagement if your program moves forward within 90 days. Scholarship Fund.
Target Audience

Availability

Because the diagnostic work, facilitation and implementation are hands-on, we take on no more than four organizations per quarter. When the spots fill, the next opening typically comes 8 to 10 weeks later.

Got Questions?

Consulting & Retainers for Behavioral Health Organizations FAQs

What is clinician retention consulting?

Clinician retention consulting helps behavioral health organizations understand why clinicians leave and change the conditions behind it. We look at caseloads, supervision, documentation and growth paths together, because burnout and turnover are system problems, not individual failures.

How do behavioral health organizations reduce clinician turnover?

Set realistic caseloads, protect paid admin time, strengthen supervision, offer clear career paths and make accommodations easy to request. Most turnover comes from how the work is designed, so fixing those systems keeps clinicians longer and protects intake capacity.

How much does the 90-day engagement cost?

Unmasked Clinical Culture Consulting is $12,997, or $11,997 paid in full at signing, or three monthly installments of $4,500. Single services start at $1,500 and are credited toward the full engagement if your program moves forward within 90 days. We never bill hourly.

Will this help us pass an accreditation survey?

Accreditation readiness is part of the audit when a survey is on your calendar, and our documentation and policy work is built to hold up under CARF and Joint Commission review. We won't write policies your program can't actually follow on the floor.

Will our clinical staff push back?

Culture doesn't change behind the team's back. Your clinicians are part of the work: we interview staff during the audit, and the sessions include the people who will carry the agreements forward. We build workflows they actually want to use.

We tried a consultant before and nothing stuck. Why is this different?

The 90 days are built for ownership, not dependence. Agreements are written down with the team, your supervisors own the system by day 76, and the six-month guarantee means we keep working at no additional professional fee if your baselines slip.

Do you provide clinical services to our clients or therapy for our staff?

No. We consult on operations and staff support only. We never provide clinical care to your clients, and we never provide therapy or clinical supervision to your staff. Clinical services are planned for the future, and we’ll share updates as they become available.
California BBS Legal Notice of Scope: Tyler Suran, MA, APCC (BBS #17625), helps behavioral health professionals prevent burnout, build sustainable careers, and navigate workplace challenges through career and operational consulting grounded in neurodivergent-affirming, ADHD-informed support.

Build a team clinicians want to stay on.

Book a free 30-minute Clinical Culture Assessment. It's a working conversation, not a pitch: you'll leave knowing where fatigue is showing up and whether behavioral health coaching from Unmasked fits your program.

No pressure, no obligation.

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THE UNMASKED MOTIF

Where Clinical Depth Meets Career Sovereignty.

Community, Solidarity & Doctoral Research

You show up daily for your clients’ growth,
but who is accountable for your career advancement?

“

Healthcare systems too often rely on clinician sacrifice to stay profitable. We build the operational scaffolding, boundary architecture, and community solidarity that keeps mental health professionals whole, licensed, and thriving.

Tyler Suran, MA, APCC

Tyler Suran, MA, APCC #17625

Founder & Lead Strategist · Associate Professional Clinical Counselor (BBS #17625) · Doctoral Researcher

Join The Conversation

Connect With Tyler & The Unmasked Community

We share doctoral research on clinician turnover, anti-burnout boundary scripts, and sustainable practice strategies weekly across LinkedIn and Instagram.

Doctoral Research & Retention

LinkedIn Network

Follow Tyler Suran for in-depth doctoral essays on counselor supervision, healthcare turnover analytics, and systemic reforms for behavioral health organizations.

  • Evidence-based clinical workforce research
  • Leadership frameworks for group practices
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Community & Caseload

Instagram Solidarity

Daily clinical boundary scripts, ADHD-friendly documentation rhythms, and anti-burnout reminders crafted specifically for practicing therapists and associates.

  • Real-world client boundary scripts
  • Zero performative masking discussions
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